Of use of the Gameworld remote gaming website (the "site")
Important - please read these terms and conditions of use carefully, then print and retain them for future reference, as well as transaction data and all confirmation emails, game rules and payment methods relevant to your use of the site. By using, and thereafter continuing to use, the site (including, but not limited to, clicking on any "yes/agree" buttons or boxes that may be presented to you from time to time), you indicate that you have, and will be deemed to have, fully read and understood these terms and conditions of use and that you agree to abide by them. If you do not agree to these terms and conditions of use, please refrain from using the site immediately.
These terms and conditions of use are subject to change (as set out below) and will only be accessible via the site.
2. APPLICABILITY OF TERMS AND CONDITIONS OF USE
References to the terms of conditions of use (the "Terms") throughout this document shall include:
The terms and conditions contained in this document;
Any separate individual rules applicable to games, betting and gambling on the Site and which are posted on the Site by us from time to time, including the guidelines in cases of special events listed in the special information pages (the "Rules");
Any specific terms and conditions applicable to any bonuses, promotions or other offers which may be made on or in connection with the Site from time to time;
Any amendments which we shall make from time to time to any of the aforementioned.
The Site is operated by STANLEYBET ROMANIA ONLINE Ltd, a company incorporated and registered in Malta with Registration Number C75496 and registered capital of 230,000 euro whose registered office is at Malta, Palazzo Pietro Stiges, 103, Strait Street, Valletta VLT1436, social capital 230,000euro (the "Company" and references to "we" and "our" shall be references to the Company). The Company is duly licensed & regulated by the regulator responsible for gaming activities in Romania, namely the Romanian National Gambling Office ("O.N.J.N.") to provide the gambling and gaming services provided on or via the Site (the "Services").
By registering on the Site in accordance with section 4 below and continuing to access the Site and use the Services thereafter you are accepting the Terms and accordingly entering into a legally contract with the Company and hereby acknowledge that your failure to comply with the Terms may result in disqualification from the Site, suspension and/or closure of any customer account you open with the Site in accordance with section 4 below ("Account"). In the event of any conflict between the Terms and any other document noted above, the Terms shall, unless this section is expressly overridden in such other document, apply.
3. LEGALITY OF USING THE SITE
You may only register to use the Site if (and accordingly you are hereby deemed to warrant to us that):
You are at least 18 years of age and at least of the age at which it is legal in the country in which you reside or access the Site to make use of the Services;
You are legally capable of entering into binding contracts;
It is lawful for you to use the Services in the country in which you reside or access the Site and without prejudice to the aforementioned you are not resident in or accessing the Site from the United States of America or any of the territories in which the federal law of the United States of America applies, France or any French territories in which French law applies, Turkey, Hong Kong, Afghanistan, Ethiopia, Iran, Iraq, Jordan, Kuwait, Pakistan, Syria or Yemen (as we shall not register an Account in respect of any person residing in any of the aforementioned jurisdictions and shall not allow access to the Site (so far as we are able) from such jurisdictions).
You agree to comply with all laws applicable to you regarding your use of the Services.
You fully understand and accept that the Company is unable to provide you with any advice in relation to the aforementioned and that it is your sole responsibility to ensure that at all times you comply with the laws that govern you and that it is legal for you to use the Services. Any use of the Services is at your sole option, discretion and risk and accordingly the Site does not constitute an offer, invitation or solicitation by us to use the Services in any jurisdiction in which it is unlawful to do so. We hereby reserve the right to request such proof of residence from you as we may reasonably require in order to ensure your compliance with the aforementioned.
The Services are for your own personal enjoyment and non-professional use. Any other use of the Services is strictly prohibited. By registering with the Site in accordance with section 4, you will be able to access only "play money" games and tournaments.
Where possible, solely to allow You to learn how to play the games in practice as well as understanding the rules, we shall provide "Demo" games on the Site that you may use. In a "Demo" game, we shall provide a limited number of virtual credits, which have no monetary value and are solely for use in learning the relevant game. A "Demo" game will end once You have used up all of your virtual credits or by You closing the game.
Some games, especially the casino games, allow you to earn additional amounts provided as Jackpots. If You win the Jackpot, your winnings will only be paid into your Account after the relevant supplier of the game has carried out all necessary checks and duly made payment.
You will need to deposit money, in accordance with section 5, before you are able to play the "play money" games and tournaments. We may, in our absolute discretion, alter the Site and the Services at any time (including, but not limited to, changes to the terms and/or odds of bets and gambling) provided that the same shall not affect any gambling that is in play at the time. We shall, in our absolute discretion, be entitled to either refuse to open an Account or close an Account at any time (provided that we shall remit any deposited funds to you subject to the other provisions of these Terms) and we shall also be entitled, in our absolute discretion, to refuse to accept, or to limit the amount of, any monies bet on or via the Site. We may also, from time to time, restrict you from accessing all or any part of the Site for maintenance or alteration of the Site.
While we try to make sure that the Site is accurate, up-to-date and free from bugs, we cannot promise that it will be. Furthermore, we cannot promise that the Site will be fit or suitable for any purpose. Any reliance that you may place on the information on this Site is at your own risk.
Any content is provided for your general information purposes only and to inform you about us and our products and news, features, services and other websites that may be of interest. It does not constitute technical, financial or legal advice or any other type of advice and should not be relied on for any purposes. We may amend or update the information on this Site without notice.
We try to make sure that the Site is available for your use, however there may be times at which the Site is not available or when your use of the Site is interrupted, for which we apologize. Please be aware that we may suspend or terminate operation of the Site at any time as we see fit.
As soon as a bet is placed on the Site, it cannot be amended, withdrawn or cancelled by you. In addition, we reserve the right, at our discretion and without further justification or cause, to terminate an event and limit/refuse/void any bets outstanding in your Account if there are problems with the feeds used to manage an event, or other technical difficulties affecting the event. In these circumstances we accept no liability for your inability to place corresponding bets on the Site.
Where your Account has been blocked/closed/excluded or for any other queries you may have on the Site and/or your Account you should contact customer services via [email protected]world.ro, who will, amongst other things, be able to assist you with recovery of any funds in your Account.
In order to fully access the Site and use the Services, you will first need to register personally for an Account by choosing a unique name and password for the Account, entering other information that we ask for on our registration form such as (but not limited to) your first and last name, place of birth, residential address, valid email address, gender, date of birth, telephone number, taxpayer code (codice fiscal) and a copy of the same if you are resident in Italy, as well as providing us with such other "Know Your Client/KYC" information and documentary evidence as may be required by us in order to verify your identity and residential address (including, but not limited to a copy of your passport, driver's licence and/or national identity card and a recent bank statement and/or utility bill)("Customer Information" which shall also include any other personal information which you shall provide to us from time to time). Please note that we shall verify, with appropriate checks carried out by third party service providers where appropriate, the identity and residential address of all persons wishing to register for an Account. You agree to provide only true, complete and current information and you further agree to update this information as necessary to keep it true, complete and current. If you need to confirm or amend any details that you have submitted during the registration process and which are incorrect you must contact us to rectify the same by email at [email protected]. If you do not wish your Customer Information to be used by us and our business partners and affiliates to contact you for marketing purposes in relation to any other goods or services supplied by any of the aforementioned, please make the appropriate notification as part of the registration process or alternatively notify us of such wish by email at [email protected].
6. DEPOSITS AND WITHDRAWALS
In order to place a bet or to conduct any other gaming activity on the Site, you must deposit monies to your Account.
You may only deposit funds to your Account via one of our accepted deposit methods and in accordance with these Terms. Otherwise, we reserve the right to treat any deposit to the Account as invalid and any winnings arising from such invalid deposit as void.
To change your deposit method, please use the facility provided on the Site or send an email request or query to [email protected].
We will not charge you for depositing funds to your Account. However, please note that certain banks, financial institutions or payment service providers may charge you – for example, in circumstances where they classify the deposit as a cash transaction – and accordingly you should satisfy yourself of any such charges in this regard before making a deposit.
Funds deposited to your Account will normally be available as soon as your bank , financial institution or payment service provider authorizes the amount you choose to deposit and are normally shown as "SB" on your deposit receipt or statement.
Funds deposited to your Account do not bear interest as they are deposited as advance payments for intended transactions on the Site.
The minimum amount you can deposit to your Account is 20 lei.
We operate a "net deposit" facility on all Accounts, as explained further in section 5.2. This facility means, amongst other things, that you can, subject to the following, only remove a deposit method from your Account only if the "net deposit" on that deposit method is zero. If you are no longer able to access a deposit method on your Account then please notify [email protected] and, subject to you having added a replacement deposit method to your Account as well as passing a number of our routine security checks (which are likely to entail the supply of additional information and documentation from you so that we may verify that you do indeed no longer have access to that deposit method), we may be able to remove that deposit method from your Account.
You should only deposit funds to your Account for the sole purpose of placing bets in your own name and for your own account. Accordingly, when using a debit card, credit card or online payment service to deposit funds to your Account the name on that card or payment service must match the name on your Account. Furthermore, for cash deposits you will first need to provide proof of identity by presenting your ID document in person where it will be checked against your Account details (ID card or passport). Gameworld reserves the right to suspend or close your Account if we have reasonable grounds to believe that you have deposited funds without any intention to place a bet. In these circumstances, Gameworld will return the funds deposited by you after due diligence requirements as set out in section 22 have been fully complied with. Furthermore, Gameworld may also report this to relevant authorities in compliance with applicable law.
It is your responsibility to inform us without delay in case funds have been credited to your Account in breach of the Terms and accordingly you will be liable for any losing bets made on your Account as a result of the use of funds wrongly credited to your Account and which are subsequently returned.
Please note that it is illegal to deposit funds to your Account which have arisen from illegal sources. Where we have reason to believe that such a deposit is being or has been made, we shall refuse to accept it and either return the funds to you or pass it onto the appropriate legal enforcement authorities.
All bank charges incurred as a result of such chargeback, reversal or other cancellation shall be deducted from your Account.
Subject to our Terms, funds deposited or credited to your Account will remain in your Account unless you submit a withdrawal request for the same (which request must not exceed the balance you are permitted to withdraw from your Account at the time of such request) to be transferred to the deposit method which you used to deposit such funds to your Account. Withdrawal requests can be submitted via the "My Account" section of the Site or by sending an email request to [email protected].
Due to payment card scheme rules and in order to comply with anti-money laundering regulations, withdrawals shall, wherever possible, be processed via the same method and to the same account used for depositing funds to your Account.
For cash withdrawals, you will first need to provide proof of identity by presenting your ID document in person where it will be checked against your Account details (ID card or passport).
Where this is not possible, Gameworld reserves the right to request additional information and documentation from you so that we may carry out our routine security checks and authorize any alternative withdrawal method requested.
Such additional documentation shall include:
A clear and legible copy of the relevant card (front and back) with only the name on the card (where applicable) and the last four digits of the card visible. All other information on the card must be blanked out before sending such copy to us (otherwise the copy will be immediately destroyed by us and you will be required to send another compliant copy)
A copy of the card issuer statement showing the relevant transaction.
Proof of identity (if not already provided).
Prior to receiving a withdrawal, user Accounts are subjected to security checks and customary audit procedures to prevent possible fraudulent actions.
If we have reasonable grounds to believe that you have violated the Terms, including but not limited to the illegal claiming of bonuses, Gameworld has the right to retroactively cancel affected bets and to reclaim bonuses or corresponding winnings.
In compliance with the established procedure and according to the conditions and rules approved for organizing the games of chance, we will pay out winnings within a maximum of three (3) working days after receipt of such request. If there are suspicions, before transferring the winnings we have the right to perform any checks that we consider necessary, within a period of ten (10) days, then to perform the transfer or notify the competent authorities.
You shall be responsible for reporting (where applicable) to the authorities and paying any taxes or other such charges that you might be liable for in your local jurisdiction in relation to the financial transactions that you undertake on the Site.
As noted in section 6.1, in order to comply with payment card scheme rules and anti-money laundering regulations, we operate a "net deposit" facility. This means, amongst other things, that you can only withdraw funds from your Account using the deposit method you used to originally deposit those funds to your Account. Accordingly, when you want to withdraw funds from your Account you will see "net deposit" amounts next to each deposit method listed in your Account – meaning that you can only withdraw funds back to the deposit method they originally came from. Where all your "net deposits" are zero (or below) you will be able to withdraw any extra funds in your Account back to any other registered deposit method.
A small number of cards, including International Mastercard and Visa, do not allow us to pay funds back to your credit card or debit card. Accordingly, if you are using one of these cards to deposit funds you will be notified when you attempt to make a withdrawal and we can arrange for your funds to be paid back to a bank account of your choice (subject to receipt of the additional information and documentation noted above).
Subject to bank, financial institution or payment service provider approval, we shall debit or credit immediately to your Account any transactions relating to your Account and you will be able to access immediately from your Account clear information relating to your current balance deposited as well as all other transactions carried out in relation to your Account during the previous 90 days including bets placed winnings, refunds, deposits, top-ups, bonuses and withdrawals (whether or not the transactions/ bets have been determined already or are pending).
You may also find our "Deposit and Withdrawal FAQ" page helpful in addressing any queries you may have on our deposit and withdrawal procedures to/from your Account.
Bonuses may from time to time be placed into your Account as part of a sales promotion/marketing campaign. More details of each bonus scheme will be published on the Site as they are introduced. Bonuses can only be withdrawn if the bonus conditions have been met. The conditions attaching to betting bonuses usually require that bonuses are turned over a number of times as detailed in the terms and conditions of the specific offer. All bonuses issued by us can only be used for playing and may not be transferred or paid out unless and until the relevant bonus conditions have been met. All bonuses have an expiry date. If the relevant bonus conditions are not met by the relevant expiry date, we reserve the right to cancel or debit the bonus credits from your Account. The terms and conditions of any bonus or promotion may specify that the bonus or promotion is restricted to specific criteria. Such criteria may include specified events only, residents of nominated regions, or only be valid for accounts operating in nominated currencies. You should have regard to the restrictions (if any) disclosed in the terms and conditions of any particular promotion.
If a particular event is cancelled and bets are voided, that bet will not contribute towards the fulfilment of bonus requirements. Bonuses and bonus promotions are intended for recreational gamblers only. Professional players or players considered to be abusing the bonus system by any means may have the bonus entitlement revoked at our discretion. Finally, we reserve the right to make changes to or end a bonus or promotion without notice.
Further, if any kind of bonus has been offered by us to your Account but has not been used by you within a period of 90 days thereafter, we shall be entitled without notice to reclaim that bonus and amend your Account accordingly.
8. TRUE IDENTITY AND ONE (1) ACCOUNT
The name and other identity details you supply in relation to your Account must match your true and legal name and identity details. You are strictly prohibited from holding more than one (1) Account on the Site and any of the websites on any shared game/table platform and you must operate that Account and use the Site solely for yourself and your benefit. You may not sell, purchase or otherwise transfer an Account to or from (as the case may be) any other person and you may not transfer funds between Accounts. If you are in breach of any of the aforementioned then you must contact us immediately, by email at [email protected], so that we may rectify the same. Breach of the aforementioned is likely to lead to us suspending and/or closing your Account.
9. PERSONS RESTRICTED FROM USING THE SITE E.G. OUR EMPLOYEES
If you are an officer, director, employee, consultant or agent of the Company or one of its group companies, or suppliers or vendors, you are not permitted to register with the Site or to use, directly or indirectly, any of the Services (each an "Unauthorized Person").
10. INTELLECTUAL PROPERTY
You hereby acknowledge that we are the owner or the licensee of all intellectual property rights on the Site (including, but not limited to, copyright in the content of the Site and the trade mark Gameworld® the Gameworld "flag" trade mark and all other trademarks, service marks and trading names that we may use on the Site). Those works are protected by copyright and other laws and treaties around the world and all such rights are hereby reserved. You may print off one copy, and may download extracts, of any page(s) from the Site for your personal reference only. You must not modify the paper or digital copies of any such materials that you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text. You obtain no other rights in any such intellectual property rights and must not use them without our written permission.
11. DORMANT/INACTIVE ACCOUNT
If no transaction has been recorded on your Account for twelve (12) months, we shall then close your Account and remit the balance in your Account to the same account from which the funds deposited in your Account originate or if this is not possible (for example because that account no longer exists) and if we are unable to contact you and arrange for such remittance (by sending within five (5) working days a notification to you at the email address you have provided to us as part of your Customer Information and we have not received from you confirmation to pay the funds within one (1) year following the date of the notification), we shall remit such balance to to the treasury and no claim shall lie by you against us for doing the same.
12. RESPONSIBLE GAMING
We believe strongly in responsible gambling and our duties in respect thereof. For full details of our responsible gaming policy, please refer to the "Responsible Gaming" section of the Site which we hereby undertake to adhere to. Our responsible gaming policy sets out full details of how you can at any time, by simply notifying us, place limitations on the amounts you bet, lose and deposit in relation to your Account as well as the amount of time you actually spend logged into your Account.
Whilst the majority of people gamble within their means, for some individuals gambling can become a problem. If you believe that you may have a gambling problem, we, as a responsible gambling operator, offer the facility to allow you to "self-exclude" yourself from using the Services on your Account. For full details of this facility please refer to the "Responsible Gaming" section of the Site which we hereby undertake to adhere to.
14. VISITOR MATERIAL AND CONDUCT
You shall remain fully responsible for any material you choose to post or transmit in relation to any "chat" or similar type of facility made available on the Site and Gameworld shall have no liability in respect of any misuse of the same by you. In particular, you are strictly prohibited from posting on or transmitting to the Site any material:
That is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience or damage to our reputation or those who work on our behalf;
For which you have not obtained all necessary licenses and/or approvals;
Which constitutes or encourages conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the law or infringe the rights of any third party, in any country in the world;
Which is technically harmful (including, without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data).
You may not misuse the Site (including, without limitation, hacking) and we hereby reserve the right to monitor your use of the Site (including, but not limited to, any "chat" or similar type of facility made available on the Site). In relation to any "chat" or similar type of facility made available on the Site, you will comply with any guidelines that we may publish from time to time in relation to the same and you shall not submit personal information on such facility or copy or otherwise use any personal information that others may publish on such facility (we shall be entitled to immediately remove such information without notice but shall not in any way be responsible for the same).
Any "chat" facility that we may provide for users of the Site to interact with each other is to be used, subject to the aforementioned provisions of this section 14, solely by users of the Site as a means of personal enjoyment and entertainment (and not for any business or other purpose) to interact with each other on a social basis. All "chat" conversations will be logged, recorded and moderated by us. Any such "chat" facility is provided solely at our discretion and accordingly your personal access to such facility may be restricted, or the facility itself may be removed from the Site, at any time (the most likely reason for such restriction or removal would be material or persistent breach by users of the Site of the provisions of this section 14). Without prejudice to the aforementioned provisions of this section 13, you should at all times abide by the following when using any "chat" facility we may provide on the Site:
Please be polite and courteous and do not be offensive (including, but not limited to, racist or sexist language or remarks or remarks that might be offensive or derogatory to any particular religion), abusive, threatening or aggressive;
Do not use the "chat" facility to send "spam" (i.e. unsolicited and non-bespoke information sent to multiple users) to other users of the Site or otherwise seek to disrupt "chats" by way of "scrolling";
Do not at any time seek to impersonate or pass yourself off as a Gameworld agent, manager or employee or another user of the Site;
Do not post information on the Site that personally identifies you or allows others to do so (as this may be used for harmful or illegal purposes by others) and do not seek to "chat" separately (i.e. other than through the "chat" facility on the Site) with other users of the Site who you only know through the Site.
Do not use the "chat" facility to collude or seek to collude, in relation to gambling on the Site, with any other user of the Site.
We shall fully co-operate with any law enforcement authorities or court order requesting or directing us to disclose the identity or locate anyone posting any material in contravention of this section 13 and without prejudice to the aforementioned suspicious "chats" will be reported to the competent authorities for further investigation.
Any breach of the aforementioned is also likely to result in the suspension and/or termination of your Account.
15. DISCLOSURE OF ACCOUNT DETAILS
You hereby undertake to keep your Account name and password and any other relevant details in relation to your Account secret and confidential and accordingly not to allow anyone else to know about it or use it (except where requested by us or those working on our behalf). Your Account should only be viewed and administered by yourself and, in connection with their proper administration of your Account, Gameworld personnel. If you misplace, forget, or lose your Account name and/or password then please contact us by email at [email protected] to request a replacement. All transactions made in relation to your Account pursuant to entry of your correct Account name and password will be regarded as valid, whether or not the same have been authorized by you and we shall not be liable for any disclosure or loss of your Account name and password except to the extent that the same has been caused by our negligence.
16. FRAUDULENT ACTIVITIES AND PROHIBITED BEHAVIOUR
You are strictly prohibited from (and accordingly hereby undertake not to) ("Prohibited Behavior"):
Entering into, or seeking to enter into, any form of collusion with any player on or via the Site;
Using, or seeking to use, any unfair external facts (i.e. cheating) when using the Services;
Engaging, or seeking to engage, in any money laundering or similar or related offence in respect of the Site;
Using, or seeking to use, cloned, stolen or otherwise unauthorized funds to use the Services or otherwise acting, or seeking to act, fraudulently, inappropriately or unfairly when using the Services (including, but not limited to, taking unfair advantage of any loophole, error or fault on the Site).
The Company has a zero-tolerance policy towards Prohibited Behavior. If you are found to have undertaken any Prohibited Behavior or we become aware that you have undertaken Prohibited Behavior in relation to any other person, the Company reserves the right to suspend and/or close your Account and to share this information (together with your identity) to other online gaming sites, banks, credit card companies, and appropriate agencies.
17. ANTI-CHEATING SOFTWARE
We are committed to detecting and preventing software programs which are designed to enable any artificial intelligence ("AI Software") to play on the Site such as, but not limited to, opponent profiling, player collusion, cheating software or anything else that we deem enables you to have an unfair advantage over other players. You acknowledge that the Company will take measures to detect and prevent the use of such programs and AI Software using methods including, but not limited to, screen scraping or reading the list of currently running programs on a player's computer and you agree not to use any AI Software and/or any such programs.
18. SECURITY REVIEW
To maintain a high level of security and integrity on the Site, we hereby reserve the right to conduct a security review at any time to validate your identity, age, the other registration data provided by you, and to check that your use of the Services as well as your financial transactions in relation to the Site, are all fully in accordance with the Terms and all applicable laws. As such, you hereby authorize us and those who act on our behalf to make any necessary enquiries in relation to you and for us to use and disclose to any third party we consider necessary in order to validate the information you provide to us or should provide to us in accordance with the Terms, including, but not limited to, ordering a credit report and/or otherwise verifying the information against third party databases. In addition, to facilitate these security reviews, you agree to provide such information or documentation as we may reasonably request.
You are entitled to close your Account and terminate the Terms at any time by sending an email notifying us of your wish to close your Account to [email protected]. Thereafter, we shall endeavor to close your Account on the Site as soon as reasonably practicable (subject to remitting any funds in your Account in accordance with section 5) and will notify you by email as soon as we have done so. We are entitled to close your Account (returning any funds deposited and which remain due to you) and terminate the Terms at any time, with immediate effect, by notifying you of the same by email. Termination of the Terms shall not affect any liabilities which have accrued prior to termination or any rights and obligations which are clearly, as a result of their nature, intended to survive termination. We shall be entitled to suspend your use of your Account pending the completion of any investigations into any of the aforementioned matters.
20. NO WARRANTIES AND LIMITED LIABILITY
You hereby acknowledge that your access to the Site, downloading of software from the Site and use of the Services is at your sole option, discretion and risk. We shall not be liable for computer malfunctions nor for attempts by you to access, download or use (as the case may be) the Site, software downloaded from the Site or the Services in any way not contemplated by the Terms.
Commentary and other materials published or posted on the Site are not intended to amount to advice on which reliance should be placed. We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to the Site, or by anyone who has been informed of the contents of the Site.
The Site, software downloaded from the Site and use of the Services are provided to you "as is" and by way of us using our reasonable skill and care to provide the same, but subject thereto without warranty of any kind, whether express or implied (whether by law, statute or otherwise), including, but not limited to, implied warranties and conditions of merchantability, satisfactory quality, fitness for a particular purpose or non-infringement of applicable laws and regulations. We do not warrant that the functions contained in the Site, software downloaded from the Site or the Services will meet your requirements, nor that their operations will be uninterrupted, timely, secure or error free.
In no event shall we be liable for any malfunctions of software downloaded from the Site, bugs or viruses, resulting in lost data or any other damage to your computer hardware or software.
Except in respect of the crediting of monies to, and the withdrawal of monies from, your Account, our maximum liability to you or any third party arising out of the Terms or your access to and use of the Site, software downloaded from the Site and the Services, whether for breach of contract, tort or otherwise, will be limited to 1,000 €.
Neither we, nor anybody providing services to you on our behalf pursuant to the Terms, shall be liable to you or any third party in contract, tort or otherwise, for any indirect, consequential or punitive damages or losses, as well as any losses arising from loss of data, profits, revenue, business, opportunity, goodwill, reputation or business interruption which might arise out of our breach of the Terms or your access to and use of the Site, software downloaded from the Site and the Services.
Nothing in the Terms shall exclude or limit our liability for death or personal injury resulting from our negligence or that of anyone acting on our behalf.
Any links to third party websites on the Site are provided solely for your convenience. If you use these links, you leave the Site. We have not reviewed all of these third-party websites and do not control and are not responsible for them or their content or availability. We, therefore, do not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them. If you decide to access any of the third-party websites linked to the Site, you do so entirely at your own risk. You may not create links to the Site without our prior written consent.
22. DATA PROTECTION POLICY
Notwithstanding any other provisions of these Terms, we shall use our best endeavors to ensure that all Customer Information and any personal data which you may post to the Site or otherwise supply to us shall be treated in the strictest confidence and within the parameters of all applicable data protection laws (for full details of how we deal with Customer Information please refer to the "Data Protection" section of the Site). We shall only deviate from the same where we are legally obliged to do so or where we choose to do so as a result of and in accordance with section 15 above. For the avoidance of doubt, by accepting these Terms you hereby consent to our processing of your Confidential Information and other personal data in accordance with the aforementioned policy contained in the "Data Protection “section of the Site.
23. ANTI-MONEY LAUNDERING MEASURES
In order to combat money laundering, you shall not deposit in your Account funds obtained from ill-gotten means and we shall, in addition to verifying your identity in accordance with the registration procedure referred to in section 4, review and monitor all transactions that take place in relation to your Account and report any suspicious activity to the relevant authorities. Where we have reason to believe that your Account is being used in connection with money laundering, we shall suspend your Account pending the outcome of any investigation and may thereafter (dependent upon the outcome of such investigation) close your Account (whereupon you may forfeit any winnings you have made on the Site as well as any funds deposited in your Account and we shall seek to recover from you (including by way of set-off) any losses we have suffered as a result of you having breached the Terms). More specifically, we shall not make any payment into or out of your Account unless and until all of the Customer Information has been supplied and appropriately verified and we are satisfied that the same is true, complete and accurate. In complying with the aforementioned anti-money laundering checks, we shall:
Limit the collection and use of information about you to the minimum we require to deliver a superior service;
Permit only authorized personnel, who are trained in the proper handling of customer information, to have access to your Customer Information;
Maintain control over the confidentiality of the Customer Information in accordance with section 22 above.
Finally, in this respect, we would draw your attention to the fact that once monies have been deposited into your Account you are only entitled to withdraw such funds from your Account to the extent that the same have been bet on the Site at least once and accordingly then constitute winnings.
24. ELECTRONIC COMMUNICATIONS
Applicable laws may require that some of the information or communications we send to you should be in writing. When using the Site, you accept that communication with us will be mainly electronic. We will contact you by email or provide you with information by posting notices on the Site. For contractual purposes, you agree to this electronic means of communication to conclude the contract entered into between us by way of the Terms (waiving any applicable rights or requirements which require a signature by hand, to the extent permitted by any applicable law) and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.
25. ERRORS AND DISRUPTIONS ETC
In the event that you are affected by any of the following when using the Site:
A technical or administrative fault affects any of the Services;
Any event on which any of the Services are dependent is cancelled, aborted, materially delayed or materially disrupted; and/or
Any event on which any of the Services are dependent is affected by any Prohibited Behavior, and you are innocent in relation to any wrongdoing in respect thereof, we shall void any gambling or gaming which you may have engaged in and re-credit such monies in respect thereof to your Account (provided that we may suspend any such re-credit pending the outcome of any necessary investigation into the same). In the event that a technical or administrative fault or any other event has led you to engage in, or continue with, any gambling or gaming on the Site (in circumstances where it would be apparent to a reasonable person that this was the case) then no such re-credit shall take place and you shall forfeit and repay, if necessary, any winnings made by you in respect thereof (in default of which your Account will be immediately closed without prejudice to our rights to recover the same from you).
In the event of errors specifically related to casino games, the following will also hold true:
Should you lose connectivity with our servers after a bet has been placed and received by our system, the bet will be accepted and will continue to participate in the game. You will then be able to see the outcome once your connection is re-established. Any winnings arising from such game will be credited to your Account accordingly.
In the case of virtual blackjack, our system will allow you to continue the game from the exact instance when you became disconnected.
Should any of our systems malfunction before a result is determined then all confirmed bets will be immediately voided and bets that have been confirmed will be credited back to your Account.
26. SETTLEMENT OF DISPUTES AND COMPLAINTS
You fully accept and agree that random number generator software will determine the shuffling and dealing of cards and other randomly generated events required in certain of the games forming part of the Services (the "Games"). If there is a discrepancy between a result showing on your screen and our server, the result showing on our server shall govern the result of the relevant Game. Moreover, you understand and agree that (without prejudice to your other rights and remedies) our records shall be the final authority in determining the terms of your use of any part of the Services, the activity resulting there from and the circumstances in which they occurred. If you have a complaint regarding our handling of any matter please contact us, in the first instance, by email at [email protected]. If, after having contacted us, you are still not satisfied then please contact the O.N.J.N. at the following postal address: Calea Victoriei nr.9, sector 3, Bucure?ti, CP:030022. Further information about the O.N.J.N. can be found on its website at: http://onjn.gov.ro. We shall immediately investigate any complaint made to us by you or the O.N.J.N. in connection with your Account and we shall provide you or the O.N.J.N. (as the case may be) with all such information that we may hold and which you or they may reasonably request as part of your complaint. We shall notify you or the O.N.J.N. (as the case may be) of the results of our investigation into your complaint within fourteen (14) days following your complaint having been notified to us. In order to allow us to comply with the aforementioned investigation and reporting obligations please ensure that, you or the O.N.J.N. (as the case may be), provide us, when notifying us of the complaint, with clear and unequivocal information about your identity and all the relevant details that give rise to your complaint since failure to do so may prevent or delay us from investigating the same and we shall not, in such circumstances, be liable to you as a result of such inaction or delay.
All notices given by you must be given by email at [email protected]. We may give notice to you at either the email or postal address supplied by you as part of the registration process (as updated by you from time to time). Notice will be deemed received and properly served immediately twenty-four (24) hours after an email is sent, or three (3) days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an email that such email was sent to the specified email address of the addressee. If you wish to dispute any part of the Services, you must notify us, providing all relevant details relating to the dispute, within fourteen (14) days following the incident giving rise to the dispute.
28. TRANSFER OF RIGHTS AND OBLIGATIONS
You may not transfer, assign, charge or otherwise dispose of all or any part of the Terms, or any of your rights and obligations arising under the Terms, without our prior written consent.
29. EVENTS OUTSIDE OUR CONTROL
We will not be liable or responsible for any failure to perform, or delay in the performance of, any of our obligations under the Terms that is caused by events outside of our reasonable control (a "Force Majeure Event"). Our performance under the Terms is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavors to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Terms may be performed despite the Force Majeure Event. A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:
Strikes, lock-outs or other industrial action;
Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;
Fire, explosion, flood, earthquake, subsidence, epidemic or other natural disaster;
Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;
Impossibility of the use of public or private telecommunications networks;
The acts, decrees, legislation, regulations or restrictions of any government.
If we fail at any time to insist upon strict performance of any of your obligations under the Terms, or if we fail to exercise any of the rights or remedies to which we are entitled under the Terms, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations. A waiver by us of any default shall not constitute a waiver of any subsequent default. No waiver by us of any of the Terms shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing in accordance with section 26 above.
If any of the Terms are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.
32. ENTIRE AGREEMENT
The Terms constitute the whole agreement between us and supersede any previous arrangement, understanding or agreement between us, relating to the Site and the Services. We each acknowledge that, in entering into the Terms, neither of us relies on any statement, representation, assurance or warranty (each a "Representation") of any person other than as expressly set out in the Terms from time to time. Each of us agrees that the only rights or remedies available to us arising out of or in connection with a Representation shall be for breach of contract as provided in the Terms. Nothing in this section and these Terms shall exclude or limit liability for fraud.
33. OUR RIGHT TO REVISE AND AMEND THE TERMS
We have the right to revise or amend the Terms from time to time in our absolute discretion, but this will most likely be to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system's capabilities. However, we shall always notify O.N.J.N. and you (by sending an email to you at the email address you have provided to us as part of your Customer Information) before any revision or amendment to the Terms takes effect. A copy of the up-to-date Terms will always be contained in the link on the Site to the Terms and accordingly should always, in addition, be checked whenever you access the Site - the bottom of this document will also note the last date on which any amendments to the Terms were made. If any such revision or amendment is unacceptable to you, your only recourse is to close your Account and terminate the Terms. Your continued use of any part of the Site or Services after the date such Terms have come into force will be deemed to be your full acceptance of the same.
The relationship between you and us and any persons who work on our behalf to deliver the Site and the Services shall not at any time be construed as a partnership, joint venture, trust arrangement, agency or fiduciary relationship of any kind.
Although the Terms have been translated into other languages to assist users of the Site and they officially reflect the same principles, the language of the Terms is Romanian and accordingly in the event of any inconsistency, ambiguity or conflict between the Romanian translation of the Terms and any other language into which the Terms have been translated the Romanian translation shall prevail. The same applies to rules and regulations of the various games offered on the Sites as well as rules relating to bonus schemes and conditions.
36. LAW AND JURISDICTION
The Terms and any dispute or claim arising out of or in connection with them or their subject-matter or formation (including non-contractual disputes or claims) will governed by the laws of Romania. Any dispute or claim arising out of or in connection with the Terms or their formation (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of the courts of Romania (except in relation to enforcement where their jurisdiction shall be non-exclusive).
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