How do I open an account at Gameworld.ro?

The first step for register an account on Gameworld.ro is to access the "Register" button at the top right of the home page. As soon as you access it, please fill in your details in the required fields and press the "Continue" button in each of the three steps of the registration process.

How do I activate my Gameworld.ro account?

Immediately after completing the registration process, we will send you an email with additional instructions to activate your account. The activation process of the Gameworld.ro account consists of:

• Validate your email address by accessing the validation link;
• Sending the electronic copy of the identity document: www.gameworld.ro/form

If you did not receive the validation email, please enter and check all the sections of your email address (example: Inbox, Spam, Junk). Remember that for additional assistance, you can contact us via email at [email protected]

How do I close my Gameworld.ro account?

You can close your Gameworld.ro account anytime by sending an email request to [email protected] . We inform you that your personal information will not be deleted in the event of temporary suspension or account closure. These will remain stored until the deadline set by the legislation in force, if necessary for audit by the competent Romanian authorities.

What does "Identity Verification" or KYC mean?

Game World is committed in protecting the security of each Gameworld.ro account, which is why we ask you for a copy of the identity card attesting the authenticity of your account at the time of registration. We inform you that you have 30 days from the time you made the first deposit to send us the copy of your identity card. Otherwise, in accordance with legal provisions, your Gameworld.ro account will be suspended until the verification of the identity account has been completed.

Why do I have to provide my personal information for registration?

The identification of a player is required both to make a payment and to comply with the legislation in force. It is essential that the name, surname and date of birth be correct because they will confirm the minimum age you need to register as a player. We will keep in touch with you by email and we will inform you about the special promotions that we will offer you.

How do I protect my data?

Gameworld.ro ensures the confidentiality of the data and transactions of all its clients. In this regard, we make sure we use the latest security technologies to provide maximum protection for your data. Our coded and security systems are subject to extremely rigorous procedures, precisely to minimize the impact of security incidents.

What happens if I forgot my password?

To request a new password, please visit the "Forgot Password" section at the top right of the home page. Then enter your username and click the "Send password" button. In order to recover your password, it is necessary to know the e-mail address with which you registered your Gameworld.ro account. So, you'll get a password reset link on your email address. Once you have accessed this link, you can log in to your Gameworld.ro account using your username and password.
You can also request to reset your password via email at [email protected] . Please note that for this variation it is essential to send the request from the address that you have registered in Gameworld.ro account. Our support colleagues will send you a temporary password that you will need to change when you first log in.

What happens if I forgot my username?

You will find the username in the confirmation mail of your Gameworld.ro account registration. If you have deleted this email, please send us a request from the email address you used during the registration process to make your user name known to you.

Can I log in if I am abroad?

According to the regulations in force, you can use the Gameworld.ro account only if you are on the territory of Romania.

How can I change my username?

The username is unique and cannot be changed. Each username can only be registered once.

Do I need a special account to play in the CASINO?

Gameworld.ro account offers you the possibility to enjoy our offer, at the same time, both of sports betting and of casino.

If you do not have a Gameworld.ro account yet, you must access the section “Register” in the upper right side of the main page and follow the simple registration procedure. After creating the Gameworld.ro account, log in and click on the “CASINO” rubric in the upper left side of the home page.

If I do not have a laptop, can I access the CASINO section from by telephone?

Yes, you can access Casino section from your smartphone or tablet. We also ask you to consider that certain games are not available.

Where can I find information about offers and promotions of the CASINO?

Log in to your account and access the “PROMO” button in the upper left side of the main page. You will be redirected to the Promotions page of Gameworld.ro website. Here you can find all promotions eligible at the time your search.

You can also find information about bonuses offered by Gameworld.ro by following the steps below:
1. Click on the balance or on the username to access your account;
2. Select the “Bonus” section in the open window.

Can I play without betting real money?

Of course, we prepared for you a DEMO version which allows you to play without using real money.

Is there a minimum stake for these games at the CASINO?

The minimum stake differs depending on the supplier and the game.

What do I do if want to suspend my account for a limited period of time?

Login to your Gameworld.ro account and follow the steps below:

• Click on the balance or on the username to access your account;
• Select the “Account details” section in the open window;
• Click on “Self-exclusion” rubric;
• Select the term you wish to self-exclude for - 7 or 14 days;
• Confirm the application of self-exclusion by click on ok button.

What do I do if I want to permanently suspend my account?

Login to your Gameworld.ro account and follow the steps below:

• Click on the balance or on the username to access your account;
• Select the “Account details” section in the open window;
• Click on “Self-Exclusion” rubric;
• Select the option “Permanent Suspension";
• Confirm the application of self-exclusion by click on ok button.

Can I set a limit for the deposit?

Yes, we created this possibility for you. To set your own limits for the deposit, please follow the steps below:

• Login to your Gameworld.ro account;
• Click on the balance or on the username to access your account;
• Select “Account details” and then “Limits”;
• In this window you can set your own deposit limits.
We mention that these limits can be set per day, week or month.

How can I tell that I have become addicted to sports betting?

To prevent players’ addiction, Game World is the founding member of the program "Responsible Gaming".
Thus, in the home page of the website, you will find the section “Responsible Gaming". Access this page and you will be redirected to more information on this topic. Moreover, you can find here a test after which you will receive from “Responsible Gaming” program's specialists a result about your addiction level.

Can I register an account even if I am not 18 yet?

Gameworld.ro does not accept players under the age of 18 years old.

How do I make a deposit?

Log in to your account and access the “Deposit” button in the upper right side of the home page. Select one of the deposit methods and click on it. It is important to know that when making a first deposit from the card, it must be registered.

Which are the accepted payment methods?

Payment methods accepted by Gameworld.ro are:

• Debit card such as Visa debit;
• Credit card such as Visa, MasterCard and Maestro;
• Electronic wallet such as Skrill and Neteller;
• PaySafeCard vouchers;
• Directly in the agency.

What do I do if I have problems carrying out the deposit transaction?

Please contact the Support Service at the e-mail address [email protected] . If an error is encountered, please make a print screen and send it to our colleagues at the e-mail address mentioned above, with the observation that you can't carry out deposit transactions.

Can I make a deposit by bank transfer?

This method is not available to make deposits in your Gameworld.ro account .

How do I make a deposit by using PaySafeCard?

Log in to your Gameworld.ro account and access the “Deposit” button in the upper right side of the home page. Then select the PaySafeCard deposit method and fill in the amount you want to deposit into your account. Once the new page pops up, please carefully fill in the PaySafeCard code from 16 digits. Tick the box "Yes, I accept the Terms and Conditions" and click on “Pay” button to complete the deposit.

How do I make a deposit by using Skrill?

Log in to your Gameworld.ro account and access the “Deposit” button in the upper right side of the home page. Select the Skrill payment currency and enter the amount you wish to deposit. You will be redirected to Skrill page where you must log in to your Skrill account and confirm the deposited amount.

How do I make a deposit by using Neteller?

Log in to your Gameworld.ro account and access the “Deposit” button in the upper right side of the home page. Then select the Neteller payment method and carefully fill in each mandatory field in this window. Thus, after entering the e-mail address or Neteller ID account, security ID or authentication code and the desired amount, please click on “Deposit” so that the amount reaches your Stanleybet.ro account.

How do I make a deposit by means of Stanleybet agencies?

If you select this deposit method, go to any of Stanleybet agencies. You must have your identity document to make such transaction. Tell the clerk your user name, e-mail address used to register the account as well as amount to deposit. This will help you to instantly debit your Gameworld.ro account.

Which is the minimum and maximum limit of the deposit?

The minimum amount for all deposit methods is of 20 lei, while the maximum amount for all methods agreed by our website reaches 20.000 lei.

What do I do if I want to change the registered card with another card?

Log in to your Gameworld.ro account and access the “Deposit” button in the upper right corner of the home page, then select the card payment method and register a card that you wish to use.

What currency can I use to debit my Gameworld.ro account?

You can made deposits in your Gameworld.ro account only in LEI.

Where is my card number?

Your card number is written on the card and consists of 16 digits.

What is the CVV2 Code?

The CVV2 code is on the back of the card and consists of a group of 3 digits. This code is also used for online payments, being considered a card safety measure.

How do I perform a withdrawal transaction from my Gameworld.ro account?

Log in and click on the balance in your Gameworld.ro account. Here you have the “Withdrawal” option. Please enter the amount you want to withdraw and your card number and click on “Send Application” to complete the procedure. If you want to make the withdrawal directly from the Stanleybet agency, please enter the desired amount and select the location where the transaction is to take place. Don't forget to click on the “Send Application” button to send your transaction for approval.

Which are the accepted payment methods?

Payment methods accepted by Gameworld.ro are:

• Debit card such as Visa Debit;
• Credit card such as Visa, MasterCard and Maestro;
• Electronic wallet such as Skrill and Neteller ;
• PaySafeCard vouchers;
• Directly at Stanleybet agencies.

I have problems making the withdrawal. What do I do in this case?

Please contact the Support Service at the e-mail address [email protected] . If an error is encountered, please make a print screen and send it to our colleagues at the e-mail address mentioned above, with the observation that you can't carry out withdrawal transactions.

Which is the minimum and maximum limit of the withdrawal?

In case of Card Credit, Card Debit, Electronic Wallet and Agencies, the minimum withdrawal limit is of 20 lei. As regards the withdrawal maximum limit, it reaches the amount of 40,000 lei for a Credit Card, Debit Card and Electronic Wallet and the amount of 20,000 lei for withdrawals from Stanleybet agencies.

How long will it take until the withdrawal transaction takes place?

The processing period of a withdrawal from Gameworld.ro account varies depending on the payment method used. For example, a withdrawal made toward a credit or debit card lasts between 2 and 5 working days due to normal banking procedures, while a withdrawal performed by Skrill, Neteller or PaySafeCard is immediate. Also, at Stanleybet agencies you can withdraw the desired amount within maximum 48 hours from the confirmation of the transaction.

Are my transactions/personal data safe?

You are very important to us, and the confidentiality of your data has been the key element considered by us when building our website. We assure you that we are complying with the highest standards regarding the encoding of your data so that they may not be used for other purposes.

Can I encounter any difficulties when making a withdrawal?

As long as you have the requested amount, you should not encounter any difficulties. Moreover, we ask you to consider that you must send the withdrawal application by the same payment method as in case of the deposit. Also, if you are in the possession of a bonus, you must comply with all restrictions imposed to be able to make new withdrawal applications.

Can I change or cancel the withdrawal if I have already made it?

Yes, you can cancel a withdrawal transaction only if it is still pending and was not processed and recorded by our Payment Department.

How can I find out the status of my withdrawal?

Log in and click on the balance in your account. Here you have the “Waiting Withdrawals” option. Access this rubric and you will have access to the status of your withdrawal transactions.

Live support
Chat is available daily between 8 AM and 12 AM.
Please contact us on email at [email protected].